Last Updated: 11/11/2025
Website: https://theknottedgrace.com
At The Knotted Grace, we put great care into creating, packaging, and delivering your handmade products. Since every product is crafted by hand, our shipping timeline is structured to maintain quality and ensure safe delivery to your doorstep.
Order Processing Time
Every product listed on our website is handmade and often made-to-order. This means that the crafting process begins only after your order is confirmed.
We require 3 to 5 business days to:
Create and finish the handmade item
Perform thorough quality inspection
Pack the product safely with protective packaging
During high-volume periods such as festivals, sales, or promotional events, processing time may slightly increase. We request your patience — handcrafted products take time and care, not speed.
Shipping & Delivery Timeline
Once your order has been crafted, checked, and packed, it will be dispatched through our courier partners.
Estimated delivery time after dispatch:
Metro Cities: 3 to 5 business days
Other Urban Locations: 5 to 7 business days
Remote or Interior Areas: 7 to 10 business days
These timelines are approximate and may vary based on courier workload, weather conditions, holidays, or local delivery restrictions.
Courier & Tracking Information
We ship orders using trusted logistics networks such as:
Delhivery, Bluedart, Shiprocket Partner Couriers, Ekart, or DTDC (depending on service availability in your area).
Once your order is dispatched, you will receive an email containing your tracking number and a direct link to track your parcel.
If you do not receive tracking details even after 7 days from placing the order, kindly contact us at :- @mail.com
Packaging Care
We believe in safe and secure packaging. Each product is:
Carefully inspected before packing
Wrapped securely for protection during transit
Sealed properly to avoid damage
If your package arrives damaged from outside, please record a clear unboxing video before opening the parcel.
This helps us verify any damage claims and assist you effectively.
Incorrect Shipping Details
Please ensure your shipping address, pin code, and phone number are accurate at the time of checkout.
If:
The address provided is incorrect/incomplete
The phone number is unreachable
The customer is unavailable to receive the parcel
The order may be returned to us by the courier.
In such cases:
No refund will be issued
Reshipping can be arranged, but additional shipping charges must be paid by the customer
Order Cancellation
Since products are handcrafted, orders cannot be cancelled after they have been placed.
Work begins immediately to produce the item specifically for you.
International Shipping
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Customs duty, import tax or handling charges (if applicable) must be paid by the customer, and delivery time may vary depending on the destination country.
Shipping Charges
Shipping charges, if applicable, will be visible at the time of checkout.
Occasionally, we may offer Free Shipping during offers or special promotions.
For Shipping Related Help
If you face issues related to shipping, delivery, tracking, or delays, please contact us at:
We will always try our best to assist you promptly and politely.